vs77 Privacy Policy
This Privacy Policy explains how vs77 collects, uses, stores, and protects the personal data of every player who accesses vs77.io. We are committed to full transparency so you always know exactly what information we hold about you and why.
Our Data Protection Commitments
Six core principles that govern how vs77 handles your personal information — every day, on every session.
SSL Encryption on Every Connection
All data transmitted between your browser and vs77.io is protected by 256-bit SSL encryption. Whether you are logging in, making a deposit, or browsing games, your information travels over a fully secured channel at all times.
Data Collected Only for Stated Purposes
vs77 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and platform improvement. We do not collect data speculatively or sell it to unrelated third parties.
Only What We Need, Nothing More
We apply a strict data minimisation approach — we request and retain only the minimum amount of personal information required to deliver our services, comply with our legal obligations, and keep your account secure.
You Always Know What We Hold
We maintain a clear, plain-English record of every category of data we process. You can request a full copy of the personal data vs77 holds about you at any time by contacting our support team at [email protected].
Access, Correct, and Delete Your Data
You have the right to access your personal data, request corrections if it is inaccurate, and in certain circumstances request erasure. You can also object to specific processing activities or ask us to restrict how we use your information.
Data Kept Only as Long as Necessary
vs77 retains personal data only for as long as required to fulfil the purpose for which it was collected, or as mandated by applicable legal, regulatory, or anti-money laundering obligations. Data no longer needed is securely deleted or anonymised.
Contents
- 1. Introduction
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Cookies & Tracking
- 6. Sharing Your Data
- 7. International Transfers
- 8. Data Retention
- 9. Your Rights
- 10. Children's Privacy
- 11. Security Measures
- 12. Third-Party Links
- 13. Policy Updates
- 14. Contact & Complaints
Important Notice: By creating a vs77 account or continuing to use vs77.io after the effective date of this Privacy Policy, you acknowledge that you have read and understood how we process your personal data as described in this document. If you have any questions, our 24/7 support team is available via live chat on the platform.
1 Introduction
vs77 ("we", "us", "our", "the Platform") is the operator of vs77.io, an online casino and cricket betting platform serving players based in Bangladesh. This Privacy Policy describes the types of personal information we collect from users ("you", "your") of vs77.io, the purposes for which that information is used, the parties with whom it may be shared, and the rights available to you in respect of your personal data.
This Privacy Policy forms part of and must be read alongside our Terms & Conditions. Defined terms used in the Terms & Conditions carry the same meaning in this document unless the context otherwise requires.
We are committed to processing your personal data fairly, lawfully, and transparently in accordance with applicable data protection principles. We review this policy periodically and publish any updates on this page with a revised effective date.
2 Data We Collect
vs77 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through technical systems as you use the site, and from third parties such as payment providers and identity verification services.
2.1 Information You Provide Directly
- Identity Data: Full legal name, date of birth, gender, national identity card number or passport number;
- Contact Data: Email address, mobile phone number, residential address (including district, city, and postcode in Bangladesh);
- Account Data: Username, encrypted password, account preferences, and responsible gaming settings;
- Financial Data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), card details (processed via secure third-party payment gateways — vs77 does not store full card numbers), and transaction history;
- Verification Documents: Scanned or photographed copies of identity documents, utility bills, or bank statements submitted for KYC verification;
- Communications: Records of your correspondence with our support team via live chat or email.
2.2 Information Collected Automatically
- Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone;
- Usage Data: Pages visited, games played, bets placed, session duration, click-stream data, and login timestamps;
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and local storage as described in Section 5 below.
2.3 Information from Third Parties
- Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks;
- Identity Verification Providers: Results and flags from KYC and anti-money laundering screening services;
- Fraud Detection Services: Risk scores and flagging data from third-party fraud prevention partners.
Sensitive Data: vs77 does not intentionally collect special categories of sensitive personal data (such as health information, biometric data, or religious beliefs) unless explicitly required by law or for responsible gaming purposes at your request.
3 How We Use Your Data
The personal data vs77 collects is used for the following specific purposes:
| Purpose | Categories of Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Identity verification (KYC) | Identity, verification documents |
| Processing deposits and withdrawals | Financial, identity data |
| Delivering gaming and betting services | Account, usage, technical data |
| Fraud prevention and security monitoring | Technical, financial, usage data |
| Responsible gaming compliance | Account, usage, communications data |
| Customer support | Identity, contact, communications data |
| Personalised promotions and bonus offers | Account, usage, contact data (with consent) |
| Platform analytics and improvement | Usage, technical data (anonymised where possible) |
| Legal and regulatory compliance | All categories as required by law |
vs77 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing another appropriate legal basis.
4 Legal Basis for Processing
vs77 processes your personal data on the following legal grounds:
- Contract Performance: Processing that is necessary to fulfil our obligations under the Terms & Conditions you have agreed to — including operating your account, processing transactions, and delivering gaming services;
- Legal Obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, and other applicable legal duties;
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud detection, platform security, and improving the user experience — provided those interests are not overridden by your fundamental rights;
- Consent: Processing for marketing communications and personalised promotional offers, where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting support or adjusting your account notification preferences.
5 Cookies & Tracking Technologies
vs77.io uses cookies and similar technologies to provide a functional, personalised, and secure experience. A cookie is a small text file stored on your device when you visit the Platform.
5.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled;
- Functional Cookies: Remember your preferences such as language settings, game history, and responsible gaming configurations;
- Analytics Cookies: Collect aggregated, anonymised data on how players navigate the Platform to help us identify improvements;
- Marketing Cookies: Track your interactions with promotional content to help us deliver relevant bonus offers. These are only active where you have provided consent.
5.2 Managing Cookies
You may manage non-essential cookies through your browser settings at any time. Note that disabling certain cookies may impair the functionality of some Platform features, including game loading and session persistence. Strictly necessary cookies cannot be disabled without preventing use of the Platform entirely.
6 Sharing Your Personal Data
vs77 does not sell, rent, or trade your personal data to unrelated third parties. We share your data only in the following circumstances and with the following categories of recipient:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process deposits and withdrawals on your behalf;
- Identity Verification Providers: Third-party KYC and AML screening services engaged to verify your identity and screen against legally required watchlists;
- Game Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive anonymised session data necessary to operate their games on our platform;
- Fraud Prevention Partners: Specialist services used to detect and prevent fraudulent account activity, bonus abuse, and financial crime;
- Legal and Regulatory Authorities: Government bodies, law enforcement agencies, or regulators where disclosure is required by applicable law or a valid legal order;
- Professional Advisers: Lawyers, auditors, and compliance consultants engaged under strict confidentiality obligations.
All third parties with whom vs77 shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.
7 International Data Transfers
Some of the third-party service providers engaged by vs77 operate or maintain infrastructure outside Bangladesh. Where your personal data is transferred to servers or processors in other countries, vs77 takes appropriate measures to ensure that an equivalent level of data protection applies, including:
- Entering into data processing agreements that incorporate appropriate contractual safeguards;
- Transferring data only to service providers who maintain recognised security certifications and comply with industry data protection standards;
- Minimising the scope of data transferred internationally to only what is operationally necessary.
⚠️ Note: By using vs77.io, you acknowledge that your personal data may be processed on servers located outside Bangladesh. vs77 will always ensure that such transfers are conducted under appropriate safeguards as described above.
8 Data Retention
vs77 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:
- Active Accounts: Personal and financial data is retained for the full duration of your account's active status plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations;
- KYC and Verification Documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable law;
- Transaction Records: Retained for a minimum of seven years to satisfy financial record-keeping requirements;
- Support Communications: Retained for three years from the date of the most recent interaction, unless a longer period is required in connection with a dispute or legal proceeding;
- Marketing Preferences: Retained until you withdraw consent, after which we will suppress further marketing communications but may retain a record of your opt-out instruction.
When personal data is no longer required and no legal retention obligation applies, vs77 will securely delete or anonymise it so that it can no longer be associated with you.
9 Your Rights
As a vs77 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.
Right of AccessRequest a full copy of all personal data vs77 holds about you.
Right to RectificationAsk us to correct any inaccurate or incomplete personal data.
Right to ErasureRequest deletion of your data where there is no lawful basis for continued retention.
Right to RestrictionAsk us to pause processing of your data while a request is being assessed.
Right to PortabilityReceive your data in a structured, machine-readable format for transfer to another provider.
Right to ObjectObject to processing based on legitimate interests, including direct marketing.
Right to Withdraw ConsentWithdraw any previously given consent for marketing or optional processing at any time.
Rights re Automated DecisionsRequest human review of any decision made solely by automated processing that affects you.
Note: Certain rights are subject to limitations where data processing is required to comply with a legal obligation or to defend against a legal claim. We will always explain clearly if a right cannot be exercised in a particular instance and the reason why.
10 Children's Privacy
vs77 is strictly an adults-only platform. The minimum age to register and use vs77.io is 21 years. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21.
If you are a parent or guardian and believe that a minor has provided personal data to vs77 without your knowledge, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the relevant data and suspend the associated account.
We employ age-verification checks during registration and at the withdrawal stage to enforce this policy. Any account found to belong to a user under 21 will be immediately suspended and reported in accordance with our child protection obligations.
11 Security Measures
vs77 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
- Encryption in Transit: All data transmitted between your device and vs77.io is encrypted using TLS 1.3 / 256-bit SSL;
- Encryption at Rest: Sensitive data fields — including identity document data and financial records — are encrypted within our database infrastructure;
- Access Controls: Personal data is accessible only to vs77 personnel and contractors who require it to perform their role, enforced via role-based access control systems;
- Security Monitoring: Our infrastructure is monitored continuously for anomalous activity, intrusion attempts, and data exfiltration signals;
- Penetration Testing: vs77 conducts regular security assessments and penetration tests to identify and remediate vulnerabilities;
- Incident Response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users promptly.
While vs77 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You are also responsible for keeping your login credentials confidential and notifying us immediately of any suspected unauthorised account activity.
12 Third-Party Links
The vs77 Platform may from time to time reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios. While vs77 carefully selects its partners, we are not responsible for the privacy practices of third-party websites or applications that you may access independently of the Platform.
This Privacy Policy applies solely to data processed by vs77 in connection with vs77.io. We encourage you to review the privacy policies of any third-party services you use in connection with your account, particularly your chosen payment method provider.
13 Updates to This Privacy Policy
vs77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will:
- Update the "Last Updated" date at the top of this page;
- Send a notification to the email address registered to your vs77 account at least 7 days before the revised policy takes effect;
- Display an in-platform notice for a reasonable period following publication of the update.
Your continued use of vs77.io after the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised policy, you must cease using the Platform and contact us to close your account.
14 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which vs77 processes your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 on the vs77 Platform. Average response time: under 2 minutes.
- Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours.
- Operating Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.
We take all privacy-related concerns seriously and will acknowledge your complaint within 3 business days, with a full response provided within 30 days of receipt. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter through the appropriate legal channels available in your jurisdiction.
Reminder: vs77 staff will never request your full password, full payment card number, or national identity document number over live chat or email. Any communication making such a request should be treated as fraudulent and reported to us immediately.
Your Privacy Matters to Us
If you have questions about how vs77 handles your data, our English-speaking support team is available around the clock. You can also review our full Terms & Conditions or explore the platform with confidence.